Improving customer experience along Helsinki’s light rail line 15
Helsingin seudun liikenne (HSL) and Teleste brought cutting-edge display technologies to HSL’s new light rail line in Helsinki, Finland, to ensure a seamless and convenient travel experience for passengers.
Approximately 150 of Teleste’s TFT information displays have been installed to the stops along HSL’s light rail line number 15. The displays deliver real-time and readily accessible passenger information to users of the line that officially commenced its regular service in October 2023.
Our new light rail line 15 represents a significant leap forward in the evolution of our public transport infrastructure. When it comes to display solutions, our partnership with Teleste has proved invaluable in propelling this development. The display systems positioned at the stops ensure that our customers have access to precise and up-to-date information – a particularly crucial aspect of those traveling on a new line.
Joona Packalén, Head of Information, Helsingin seudun liikenne HSL
Real-time, accurate information for passengers
Modern information displays are essential for improving customers’ experience of public transport. They offer real-time, accurate information concerning, for example, departures and arrivals, waiting durations, and potential service disruptions. These displays and the information they deliver constitute an indispensable component of a well-operating public transport system.
Focus on readability and accessibility
The meticulously chosen technological solutions guarantee that the information presented is not only readily accessible but also effortlessly readable. Moreover, a text-to-speech function has been incorporated to the displays to enhance accessibility to information, and the requirements of individuals with reduced mobility were taken into careful consideration during the installation work that was carried out by Teleste’s team.
Easy and safe traveling through the city
Up-to-date and reliable passenger information is paramount for public transport users, as it not only enhances their sense of security but also aids in preventing issues when navigating the transportation network. Seamless access to essential information makes traveling more convenient and enables passengers to move quickly between stops.
Robust and reliable TFT technology
The design of Teleste’s TFT technology used in the light rail line displays has also considered the demands posed by challenging conditions. The key principle is the reliability of the technology, a consideration that extends to both the execution of real-time data transfer and the durability of the displays. They are engineered to withstand heavy rain, blizzards, and freezing temperatures.
